Services

The Town of Dallas provides electric, water, sewer, and waste removal services for the residents of Dallas. The town owns and operates each division of public utilities and provides public utility services to customers within the town limits and to customers outside of its corporate limits.

Utility Billing & Payment Information

Billing Schedule• Bills Mailed: On or around the 25th of each month
• Due Date: 15th of the following month
• Late Fee: $6 applied after the 15th
• Disconnection Fee: $40 if not paid by 5:00 PM on the 24th

Payment Options
In-Person at Town Hall
• Hours: Monday – Friday, 8:00 AM – 5:00 PM
• Accepted Payments: Cash, check, money order, VISA, MasterCard, Discover (card processing fees may apply)

After-Hours Drop Boxes
• Two drop boxes located at Town Hall:
o on the side of the building
o in the parking lot
o Envelopes are provided. Please include your name, address, and account number.
Automatic Draft
• Payments drafted from your checking account around the 10th of each month
• No fees apply
• Contact Town Hall to enroll
Online Payments
• Pay by VISA, MasterCard, or Discover
• View your billing history and account info
• Click here to log in and pay online (Online Bill Pay)

By Mail
• Mailing Address:
Town of Dallas 210 N. Holland St. Dallas, NC 28034

Contact

Town Hall is open Monday - Friday, from 8:00 AM - 5:00 PM.

Address:

Town Hall

210 N. Holland St.

Dallas, NC 28034

Phone: 704-922-3176 (Option 1)

We can assist you with billing and account inquiries, establishing new services or updating existing ones, reporting issues such as an area light being out or tree limbs on power lines, and updating our "Medical Alert List" for customers who require uninterrupted power due to medical needs.

For assistance, please contact Town Hall

Starting Services

To apply for new services, please visit Town Hall.

Valid photo identification, social security card and one of the following:

1) signed lease agreement;
2) signed settlement statement; or
3) deed; with the exact service address is required.

Once the application has been made, the deposit amount will be determined according to the fee schedule. Deposits are not required of homeowners, but a copy of the Deed of Trust or Settlement Statement is required.

To Disconnect Service Please Call or Visit Town Hall.

Dates to Remember:

^{1st of each month Billing Date

15th of each month Due Date

24th of each month Last Day to Pay before Disconnection

25th of each month Cut-off date for non-payment}

If payment is not received by 5:00 PM on the 24th, a $40 fee will be charged, and service will be disconnected on the 25th.

We encourage all customers to contact Town Hall before a potential disconnection. Arrangements can only be made prior to disconnection. Account holders may receive a due date extension, if the request is made in person by the last business day prior to the 25th of any month and is signed. No customer is allowed more than six extensions in any 12-month period. Extensions will push the due date out by one week. If not paid after the extension due date, all services will be disconnected without further notice. Customers who receive an extension must pay the fee as adopted on the fee schedule annually.

How Utility Rates Are Set

The Town's rates are set by its local governing body and are designed to be fair and nondiscriminatory. Setting rates locally offers rate regulation that is responsive to the customers of our system. The current rate schedule can be found here.

New and potential business customers are encouraged to provide the town utility department with the load characteristics of their facility. The Town may require special conditions and contracts for electric service based upon necessary investment in special equipment.

About Your Meter

We read your meters each month to measure the amount of each service you use. Your meters will be read by Town utility employees according to the Town's schedule. Reading dates will vary slightly from month to month due to weekends, holidays, weather conditions and other factors. It is important that the meter reader have access to your meter to get an accurate reading. Should you suspect there is a problem with your meter, the Town will test the meter for a $10 fee. If the meter test shows the meter to be inaccurate, adjustments may be made. Please remember that tampering with a meter can be dangerous and is illegal per N.C.G.S 14-51(a)(2). Call us if you have a metering concern.