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Utility Billing & Payments
Each month all Town of Dallas utility customers receive a bill which details their utility usage and the amount due to the Town; the bill also includes all applicable taxes. Bills are considered past due if not paid by 5pm of the due date on the bill and late fees are assessed accordingly.
You may pay your bill:
- By monthly Bank Draft- Contact the Utility Department at 704-922-3176
- By Mail
- In the Collection Department- 210 N. Holland St
- Online at www.dallasnc.net
We do not want a situation to arise that would disrupt a customer's utility service. It is always more favorable to contact a Town utility employee prior to disconnection rather than try to make arrangements after service is involuntarily interrupted. Payment extensions (no more than 2 in any 12 month period) may be granted no later than the day before disconnection day, which will save the customer from higher deposit amounts and additional fees.
Dates to Remember:
1st of each month Billing Date
15th of each month Due Date
24th of each month Last Day to Pay before Disconnection
25th of each month Cut-off date for non-payment
How Utility Rates Are Set
The Town's rates are set by its local governing body and are designed to be fair and nondiscriminatory. Setting rates locally offers rate regulation that is responsive to the customers of our system. The current rate schedule can be found here.
New and potential business customers are encouraged to provide the town utility department with the load characteristics of their facility. The Town may require special conditions and contracts for electric service based upon necessary investment in special equipment.
About Your Meter
We read your meters each month to measure the amount of each service you use. Your meters will be read by Town utility employees according to the Town's schedule. Reading dates will vary slightly from month-to-month due to weekends, holidays, weather conditions and other factors. It is important that the meter reader have access to your meter to get an accurate reading. Should you suspect there is a problem with your meter, the Town will test the meter for a $10 fee. If the meter test shows the meter to be inaccurate, adjustments may be made. Please remember that tampering with a meter can be dangerous and is illegal per N.C.G.S 14-51(a)(2). Call us if you have a metering concern.